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Terms and Conditions
Terms and Conditions
1. General
These Terms and Conditions govern the use of our website and services. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.
2. Services
We provide services related to the import and export of second-hand textiles, including consultations, order processing, logistics coordination, and related information services. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
3. Orders and Transactions
All orders, quotations, and transactions are subject to availability, confirmation, and written agreement. We reserve the right to refuse, cancel, or withdraw any order or service for legitimate business or legal reasons. Prices, quantities, and delivery terms are agreed individually.
4. Information Accuracy & Liability
We strive to ensure that all information on our website is accurate and up to date. However, we do not guarantee the completeness, accuracy, or reliability of any content. We are not liable for errors, omissions, delays, website downtime, or damages resulting from the use of our website or services, unless required by applicable law.
5. Intellectual Property
All content on this website, including text, logos, images, and designs, is our intellectual property unless otherwise stated. Any reproduction, distribution, modification, or commercial use without prior written consent is prohibited.
6. User Conduct
Users must not engage in unlawful behavior, fraud, harassment, hate speech, bullying, spam, misleading promotions, or any activity that may harm our company, partners, or other users. Any misuse of the website is strictly prohibited.
7. Account Suspension
We reserve the right to restrict, suspend, or terminate user access or accounts if these Terms are violated or if unlawful or abusive behavior is suspected.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.
9. Governing Law
These Terms and Conditions are governed by applicable international trade laws and, where required, the laws of the country in which our company is legally registered.
10. Changes to These Terms
We may update these Terms and Conditions at any time. Continued use of the website after changes are published constitutes acceptance of the updated Terms.
11. Contact
If you have any questions regarding these Terms and Conditions, please contact us through the details provided on our website.
Return and Refund Policy
Return and Refund Policy
1. Eligibility for Returns
Returns are accepted within 7 days of delivery, unless otherwise agreed in writing. Due to the nature of second-hand goods, all return requests are subject to inspection and approval.
2. Condition of Returned Goods
Returned items must be in the same condition as delivered, unused, unworn, unwashed, and not altered in any way. Original packaging, labels, and documentation must be included.
3. Valid Reasons for Return
Returns are accepted only in the following cases:
- Goods were damaged during transport
- Goods do not match the confirmed order or specification
- Incorrect items were delivered
Returns due to personal preference, resale difficulties, or changes in demand are not accepted.
4. Return Process
To initiate a return, customers must contact us in writing within the return period and provide:
- Order number
- Description of the issue
- Photo or video evidence (if applicable)
Returns must not be sent without prior written approval. Unauthorized returns may be refused.
5. Refund Process
Once the returned goods are received and inspected, approved refunds will be processed within 14 business days. Refunds will be made using the original payment method unless otherwise agreed. Shipping costs, customs duties, and handling fees are non-refundable, unless the return is due to our error.
6. Contact Information
For return and refund inquiries, please contact us via the contact details provided on our website.
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